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Tools in this category

get_all_ticket_data

Retrieve tickets for the business with comprehensive filtering and pagination

create_ticket

Create a support ticket — untagged (default), review-linked, or survey-linked

add_ticket_comment

Add a comment or internal note to an existing ticket

update_ticket

Update the status and/or assignee of one or more tickets in bulk

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Location-Level Tools

create_ticket, add_ticket_comment, and update_ticket are location-level tools — they require a locationId parameter.Call get_child_locations first to get the list of valid location IDs.

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Tips

  • Filter by status, priority, or assignee to narrow results when using get_all_ticket_data.
  • Use pagination parameters to page through large ticket volumes.
  • Default ticket type for create_ticket is "untagged" — customer name and email are required for this type.
  • update_ticket supports bulk updates — multiple tickets can be updated in one call.