Update Ticket

Update the status and/or assignee of one or more tickets in bulk.

update_ticket

Description

Updates the status and/or assignee of one or more tickets in a single call. Supports bulk updates — multiple tickets can be updated simultaneously by providing a list of update objects.

This is a location-level tool. locationId must match the location the tickets belong to.

Parameters

Parameter	Type	Required	Default	Description
locationId	string	Yes	—	Child location ID for the tickets (from get_child_locations)
userEmail	string	Yes	—	Email of the user performing the update (for audit trail)
ticketUpdateMessages	list[object]	Yes	—	List of ticket update objects (see below)

Ticket update object fields

Field	Type	Required	Description
ticketId	string	Yes	ID of the ticket to update
assignedTo	string	No	Email of the new assignee
ticketStatus	string	No	New status: "open", "assigned", "resolved", or "closed"

Example Usage

Close tickets 1001, 1002, and 1003 at location 78901.

Reassign ticket 5567 to [e-mail] and mark it as resolved.

Notes

• At least one of assignedTo or ticketStatus should be provided in each update object.
• Call get_all_ticket_data to retrieve ticket IDs if not already known.
• Call get_child_locations to get valid locationId values.